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Rooms and Guests2 Guests, 1 Room
Key details

Hotel overview and key features

163 Abbott Street, Cairns, Australia, 4870

Crystalbrook Bailey, a 5-star hotel rated 8.7/10 on Booking.com, is located 6 miles from Cairns Airport, making it a convenient hotel near the airport. The property sits 0.5 miles from Cairns Central and offers easy access to attractions like Cairns Aquarium and Cairns Esplanade Lagoon.

Luxury Apartment Options

The Urban Queen bedroom apartment with Master Room features views of Cairns and options for queen and king beds or one queen and two king singles. Spacious two-bedroom apartments include a fully equipped kitchen, laundry facilities, and a 55' HD Smart TV with StayCast video streaming. Three-bedroom apartments provide Cairns skyline views and balcony access.

Diverse Dining Venues

CC's Bar & Grill, an award-winning Cairns restaurant, serves premium steaks with grilled bone marrow and signature sauces. Pachamama, the rooftop bar, offers Mexican-inspired share plates and Caribbean cocktails. Arte, the neighborhood wine bar, features biodynamic wines and artisan deli-style menus.

Recreation & Relaxation

Guests can explore 45 acres of private rainforest or relax at Eléme Day Spa. The hotel features two swimming pools, a 24-hour gym, and a tennis court. Over 200 free in-room movies and card games are available for family entertainment.

Pet & Business Services

Crystalbrook Bailey Residences provide dog-friendly accommodations with courtyard access. The hotel offers four meeting spaces with audiovisual equipment and Wi-Fi. A 'Footprint Free Stay' initiative rewards guests who opt out of daily housekeeping with dining credits.

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Choose your ideal room style

Choose from family rooms, suites, flexible cancellation & more
Deluxe King Room
Max:
2 persons
Shower
Coffee machine
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Deluxe Twin Room
Max:
2 persons
Shower
Coffee machine
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Deluxe Queen Room
Max:
2 persons
Shower
Coffee machine
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Prices and Availability

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Getting around

Transportation options available

City Centre
Cairns500 m
Airports
Cairns (CNS) 6.2 km
Train
Cairns Central Station700 m
Bus
Bus stop200 m

Facilities

Stay relaxed and refreshed just minutes from the airport

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Allergy-free rooms
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre

Guest Parking

  • Electric kettle
  • Dryer
  • Cookware/ Kitchen utensils

Services

  • Pet amenities available
  • Room service
  • Housekeeping
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Pool with view

Room features

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Washing machine
  • Free toiletries
  • Sink

Self-catering

  • Electric kettle
  • Dryer
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • iPad
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location info

163 Abbott Street, Cairns, Australia, 4870
Map view
163 Abbott Street, Cairns, Australia, 4870
Nearby
52-54 The Esplanade
Cairns Cenotaph
410 m
Gallery
Samurai Gallery Australia
220 m
Gallery
Michael Seebeck Gallery
110 m
The Esplanade
1876 Landing Party
550 m
Gallery
KickArts Contemporary Arts
230 m
Gallery
Doongal Aboriginal Art Gallery Cairns
380 m
Shop 4
Underart Gallery
420 m
1/47 Shields St
Bones and Jones
440 m
58 Lake St Suite 3-4
Foot and Body Massage
360 m
Green Arrow Walk
960 m
Shopping Area
T Galleria by DFS
430 m
Shopping Area
Orchid Plaza
360 m
151 Abbott Street Corner of Aplin Street
Flying Foxes
860 m
Zoo
ZOO To You HQ Wildlife Discovery Centre
860 m
Mall
Coles Cairns Central
490 m
Restaurants
Villa Romana Trattoria
180 m
Cnr Esplanade & Aplin St
La Pizza Trattoria
200 m
93 Esplanade Street
Rendezvous-Du-Vietnam
120 m
5 Aplin St
Pachamama by Crystalbrook
30 m
163 Abbott St Level 3
Matsuri
180 m
61-64 Abbott St

Guest scores and detailed hotel feedback

Past guest experiences and opinions
Guest reviews
5.0/10
based on 6 reviews
8.8
8.8/10 based on 3359 reviews
Rebecca
United Kingdom, April  2024
7.4/10

The hotel had a mix of experiences; the rooms had a horrible smell initially, but were otherwise spotlessly clean with efficient service and helpful staff. The location was convenient, close to various amenities and attractions, although not as good as other nearby hotels. The dining options were limited, and the overall facilities were satisfactory.

Rooms
7.0
The rooms started off with a bad smell and some issues with relocation but were eventually cleaned to perfection.
Service
9.0
The service was exceptionally efficient and the staff were warm and professional.
Location
8.0
The hotel's location was convenient and close to various amenities and attractions, albeit not the best in the area.
Dining
6.0
The dining options were limited and could use some improvement.
Facilities
7.0
The facilities were decent but could be enriched with more offerings.
Paul
United States, February  2024
6.4/10

The hotel rooms were nice and fresh, featuring a king-sized bed, spacious, and very clean, although not as roomy or bright as its sister hotel Riley. The view faced into the hallway of other rooms.

Rooms
7.0
My room was spacious and very clean, but not as roomy or bright as Riley's. The king-sized bed was a nice touch.
Service
8.0
The service was very pleasant overall. Although there was a small issue with processing my gift card, the staff was helpful and professional. I particularly enjoyed the eco-friendliness and the great grab & go coffee and snack bar.
Location
6.0
The location was walking distance to restaurants, the park, shopping center Woolies, and close to meeting points for tours to the islands. It was not as good as Riley and Vincent hotels but still lovely.
Dining
5.0
The dining experience was very ordinary, possibly due to dining close to finishing time with limited offerings. The breakfast was self-served every morning, but unfortunately, I wasn't informed about it at check-in.
Facilities
6.0
The facilities were decent, but nothing extraordinary was offered during my stay.
clean
ordinary dining
Maggie
United Kingdom, January  2024
6.0/10

The hotel had some issues with cleanliness in the rooms but was conveniently located, especially for families with kids. The service was lacking warmth and guidance, but we enjoyed the dining options available. The facilities were decent overall, but certain areas could be improved.

Rooms
5.0
The rooms were not adequately cleaned and had unpleasant marks on the windows.
Service
5.0
The service felt a bit cold and unhelpful, lacking in warmth and proper direction.
Location
6.0
The hotel is close to the main strip in Cairns, but our room lacked sunlight and fresh air.
Dining
7.0
The dining options provided delicious food but could have more variety for room service.
Facilities
The hotel had good dining choices and decent amenities available.
Tim
United States, November  2023
8.0/10

The hotel had a great location offering views of the Foreshore and boats, with a short stroll to restaurants and cafes. The rooms were clean and comfortable, but the air conditioning struggled to cool them adequately during the afternoon. The dining experience was satisfactory but not included in the stay. The overall value for money was good with proximity to all Cairns has to offer.

Rooms
8.0
The rooms on the western side of the property were clean and comfortable, but the air conditioning had difficulty cooling the room to the desired temperature during the afternoon. We had to move rooms, albeit with a delay in getting our bags moved. There was a slight issue with the smell of the room.
Service
9.0
Everyone was so friendly and helpful, ensuring we had a pleasant stay.
Location
9.0
The hotel's location was great, offering views of the Foreshore and boats and just a short stroll to restaurants and cafes. It was close to everything Cairns has to offer, including the city center, making it convenient for exploring the area.
Dining
7.0
The dining options were good, but not included in the stay. Before 1 PM, dining was available, and Sicilian cunzato bread was a standout option.
Facilities
8.0
The shower/bathroom was lovely, and there were good movie options available. However, the facilities could have been a bit more inviting overall, potentially affecting the overall experience. The hotel provided dry cleaning, housekeeping, a welcome drink, and tours/ticket assistance, enhancing the stay with essential amenities and services.
scenic views
air conditioning
Steve
United States, July  2023
7.8/10

I had a pleasant stay at the hotel. The rooms were nice and looked just like the pictures on the website, although there were some cleaning issues when we arrived. The air conditioning on the western side of the property struggled to cool the room in the afternoon, but overall, the room was clean and well presented.

Rooms
7.0
The rooms were very nice and matched the website pictures. There were a few cleaning issues initially, and the air conditioning had some trouble cooling the room in the afternoons.
Service
9.0
The hotel staff were exceptionally friendly and helpful. They were efficient and more than willing to assist with any requests.
Location
8.0
The location was perfect, close to all the shops and restaurants. It was great for dining out and exploring the area.
Dining
7.0
The dining options were good overall, with a decent selection of dairy-free choices. However, the breakfast could have more variety for the price.
Facilities
8.0
The hotel had good facilities in general, offering services like dry cleaning, housekeeping, a welcome drink, and tour/ticket assistance.
William
United Kingdom, April  2023
8.0/10

The hotel had some cleaning issues initially in the rooms, but they were ultimately immaculately clean, albeit a bit small to fit two large suitcases. The rooms were ready upon check-in, yet the air conditioner struggled to cool down adequately even at its coldest setting.

Rooms
7.0
The rooms were impeccably clean but a bit small for accommodating large suitcases.
Service
9.0
The service was exceptionally efficient, friendly, and accommodating. We didn't even have to request basic amenities like teabag refills or room servicing.
Location
10.0
The location was perfect, just one block from the esplanade and close to shops, public transport, and restaurants. The staff was also readily available to assist at all times.
Dining
6.0
The dining options were limited, and we weren't informed about a bonus complimentary meal at check-in. However, they could enhance their selection with more varieties of food.
Facilities
8.0
The facilities were modern with new and efficient amenities. The service was outstanding across dry cleaning, housekeeping, welcome drinks, and tours/ticket assistance.
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Rooms and Guests2 Guests, 1 Room